A Digital Concierge for Your Guests, in Your Colors
A guest app before arrival and a tablet in the home, both with your logo. Guests get answers, book the island, and tell you about problems before checkout.
What It Does for You
A guest app and an in-home tablet with your logo and colors.
- A share of commission on eligible guest bookings.
- Fewer repeat questions for your team.
- Guests report problems before checkout, with photos.
- Your brand greets guests every time they walk in.
What Guests Can Do
- Plan before they arrive
The guest app opens before check-in.
- Answers about the home
Wi-Fi, parking, trash and checkout, right on the screen.
- Ask Scout anything
Our AI concierge suggests places and plans, day or night.
- Book the island
Dining, tours and activities in a few taps.
- A mid-stay check-in
“How’s your stay going?” while they’re still there.
- Report a problem
Pick the room, add a photo, and it goes to your team.
How It Works
It starts with one short call. We do the setup.
- A 15-minute call
We show you a demo with your logo.
- We set it up
Your logo, colors and home details. Your PMS connected.
- We install the tablets
And walk your team through it.
- Guests arrive to it
Everything is ready before check-in.
Works Even Better With
Start with any one. Each makes the others work better.
Questions From Property Managers
Updated
Will guests see our brand or yours?
Your logo and colors are on the guest app and the in-home tablet. Scout, the AI concierge, and a few core screens carry the HHI.com name.
How does our company earn from it?
You get a share of the commission on eligible bookings guests make through it, like tours and charters.
What happens when a guest reports a problem?
It goes straight to your team with the kind of problem, the room and any photos. You can fix it before checkout.
Is Scout a real person?
Scout is HHI.com’s AI concierge, so it answers any time, day or night. Problems in the home go to your team.
Which booking systems do you work with?
We connect to all major PMS, including Escapia, Streamline and Guesty. Using something else? Tell us which one.
What if a tablet is damaged or goes missing?
It runs only the HHI.com app and can be locked remotely. Tell us and we’ll sort it out.
Do we buy or rent the tablets?
Either one works. We’ll set it up the way that suits you on a call.
See It With Your Logo
In 15 minutes, we’ll show you a demo of the concierge in your colors.